Privacy Policy

2. How Do We Collect Information?

We collect information in the following ways:

2.1 Information You Provide Directly

• Contact Forms: When you fill out contact forms on our website, we collect your name, email address, phone number, and any message or inquiry you provide.
• Email Communications: When you email us directly, we collect your email address and the content of your communication.
• Booking Inquiries: When you submit booking requests or inquiries for artist management services, we collect relevant contact information and details about your request.
• Newsletter Subscriptions: If you subscribe to our mailing list or newsletter, we collect your email address.

2.2 Information Collected Automatically

• IP Address: We collect the Internet Protocol (IP) address used to connect your computer to the Internet, which helps us understand your location and browsing patterns.
• Browser and Device Information: Information about the browser you use, device type, and operating system.
• Cookies and Tracking Tools: We use cookies and similar tracking technologies to measure site performance, track user behavior, and gather analytics data. This includes information such as page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Session Information: Data about your browsing activity on our site, including pages visited and duration of visits.

2.3 Third-Party Services

Our website may use third-party analytics tools and services integrated into our website. These services may collect additional information as outlined in their own privacy policies.

3. Why Do We Collect Personal Information?

We collect personal information for the following purposes:

3.1 To Provide and Operate Our Services

• Respond to your inquiries and booking requests
• Manage artist management contracts and communications
• Provide customer support and technical assistance
• Process transactions and bookings

3.2 To Contact You

• Send you service-related notices and updates about your account or bookings
• Respond to your direct inquiries and requests
• Send marketing campaigns, promotional updates, and news about our artists and services (only with your consent)
• Contact you regarding disputes or legal matters related to your use of our services

3.3 To Improve Our Website and Services

• Create aggregated statistical data and analytics to understand user behavior and improve our website functionality
• Analyze site performance and user engagement
• Develop new features and services based on user feedback
• Test and troubleshoot our website and services

3.4 To Comply With Legal Obligations

• Comply with applicable laws, regulations, and legal processes
• Enforce our Terms of Service and other agreements
• Protect against fraud, security threats, and illegal activity

4. How Do We Store, Use, Share and Disclose Your Personal Information?

4.1 Data Storage and Security

Your personal information is stored securely on our hosting infrastructure, which uses encryption and firewall protection. Industry-standard security measures are in place to protect your data from unauthorized access, alteration, disclosure, and destruction.

All direct payment transactions processed through our website are protected by PCI-DSS (Payment Card Industry Data Security Standard) compliance, managed by the PCI Security Standards Council. This ensures secure handling of credit card and payment information by our service providers.

4.2 Data Use

We use your personal information only for the specific purposes stated in this policy. Your information will not be sold to third parties or used for purposes other than those disclosed here.

4.3 Sharing Information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share necessary information with service providers who assist us in operating our website, processing payments, or providing support services (e.g., email providers, analytics services).
• Legal Requirements: We may disclose information if required by law or if we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our agreements, or protect the safety and rights of our users or the public.
• Business Transfers: If The Lost Atlantis Records is involved in a merger, acquisition, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction.

4.4 Third-Party Services and Analytics

Our website may use third-party analytics tools and applications that collect and process information about your browsing activity. These third-party services have their own privacy policies and data collection practices. We recommend reviewing their policies separately, as they are not covered by this Privacy Policy.

5. How Do We Use Cookies and Other Tracking Tools?

5.1 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and login information
• Measure website performance and user engagement
• Track pages visited and duration of visits
• Understand browsing behavior and improve user experience
• Serve relevant content and personalized experiences

5.2 Types of Cookies

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Long-term cookies stored on your device to recognize you on future visits
• Flash Cookies: Stored locally on your computer for certain functionalities
• Web Beacons: Tracking pixels used to measure engagement and performance

5.3 Third-Party Tracking

Third-party services integrated into our website (such as analytics, marketing tools or embedded content) may place their own tracking cookies or use similar technologies. These services collect data about your browsing behavior across our site and potentially across other websites. These third-party tracking practices are governed by their own privacy policies, not by this Privacy Policy.

5.4 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may limit your ability to use certain features of our website. For more information on managing cookies, visit your browser's help documentation or www.allaboutcookies.org.

6. How Do We Communicate With Site Visitors?

6.1 Methods of Communication

We may contact you through the following channels:

• Email
• Telephone
• Text messages (SMS)
• Postal mail
• Direct messages through our website contact forms

6.2 Purpose of Communications

We communicate with you for the following reasons:

• To acknowledge and respond to your inquiries
• To provide customer support and troubleshoot account issues
• To resolve disputes regarding bookings or services
• To collect fees, payments, or monies owed
• To send account notifications and service updates
• To conduct surveys, gather feedback, or request testimonials
• To enforce our User Agreement and applicable policies
• To send promotional messages, marketing campaigns, and updates about our artists and services (only with your prior consent)
• To notify you of changes to our policies or website

6.3 Opting Out of Communications

You have the right to control what communications you receive from us:

• Marketing Communications: You can unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email we send.
• Service Communications: Essential service-related communications cannot be disabled, as they are necessary for managing your account and bookings.
• Text Messages and Phone Calls: You can request to opt out of text messages or phone calls by replying with "STOP" or contacting us directly at the information provided below.

7. How Can You Withdraw Your Consent?

7.1 Withdrawing Consent for Data Collection

If you no longer wish for us to collect, process, or use your personal information, you can withdraw your consent at any time by:

• Sending a written request to our contact email: Tlarecords@proton.me
• Mailing a request to our physical address (to be provided upon request)
• Unsubscribing from mailing lists and marketing communications

7.2 Data Access, Correction, and Deletion

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Request corrections to any inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to legal obligations)
• Restrict Processing: Request that we limit how we use your information
• Data Portability: Request your data in a portable format

7.3 Submitting Data Requests

To exercise any of these rights, please contact us with your full name, the information you're requesting, and any relevant details:

Email: Tlarecords@proton.me
Include: "Data Request" in the subject line

We will respond to your request within 30 days (or as required by law).

8. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting to our website. We will notify you of material changes by posting an update notice on our site and/or sending you an email notification.

Your continued use of our website after any modifications constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

9. Questions and Your Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Lost Atlantis Records
Email: Tlarecords@proton.me
Website: thelostatlantisrecords.online

If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at the email address listed above. We will respond to legitimate requests within 30 days.

10. Legal Compliance

This Privacy Policy complies with:

• UK Data Protection Act 2018
• UK GDPR (General Data Protection Regulation)
• Privacy and Electronic Communications Regulations (PECR)
• Consumer Rights Act 2015
• ePrivacy Directive

Version: 1.0
Effective Date: February 2026
Last Updated: February 2026